Please see the vitally important rules and regulations enforced by site management, to control Covid-19;

COVID-19 SYMPTOMS

Fever or chills

Continuous cough

Shortness of breath

Fatigue

Muscle or body aches

Headache

Loss of taste or smell

Sore throat

Anyone experiencing the above symptoms prior to arrival on park is asked not to travel here.

Anyone presenting symptoms, whilst down on park is required to report this to Reception and immediately self-isolate where they are, to minimise any risk of transmission and request a test.  If they are confirmed to have COVID-19, they should then return home if they reasonably can. If a guest cannot reasonably return home, because they are not well enough to travel or do not have a means of transport, circumstances should be discussed with an appropriate health care professional and if necessary, the local authority.

Other guests in the same accommodation should also self-isolate where they are.  If the diagnosis is then confirmed, they should also return home for any remaining part of their 14 day isolation period, subject to being able to do so safely.

HOLIDAYMAKERS RULES

Holiday-makers are asked to report to ARRIVALS Reception located on the right-hand side as you enter car park.

  1. On checking in you will be provided with all the details regarding your stay and briefed about our facilities.
  2. Your caravan has been deep cleaned and will be sealed prior to your arrival to prevent contamination in accordance with our health and safety practice. All caravans will have had a rest period from holidaymakers of between 5-7 days prior to your arrival and will have been thoroughly sanitised.  Should there be any issues with your accommodation please report to us as soon as is possible, so we can rectify.
  3. All soft furnishings including rugs and cushions have been removed for health and safety.
  4. On departure, please leave a couple of windows open a crack (weather permitting) to aid ventilation before the cleaning team arrive
  5. Social distancing of 2m must be maintained at all times whilst out on the park. 1m is a permissible distance where 2m is not practical.
  6. Gas can be ordered by ringing reception on 01243 865823. During Covid-19 gas no longer has to be signed for.
  7. If it is necessary to visit reception for any reason, we ask that appropriate masks are worn and the social distancing measures are adhered to, to protect our customers and staff
  8. If any maintenance issues arise during your stay, our maintenance staff will require access to your van. They will wear the appropriate PPE but we ask Holidaymakers to leave the van to allow them to gain access to complete the work.
  9. The Play Parks will be open 10 am – 2 pm 2:30 pm – 6 pm for the children and will be sanitised regularly.   Please note the play parks will be closed at 2 pm daily for 30 minutes, for sanitising. All children must be supervised at all times by an appropriate adult to help them maintain social distancing
  10. ALL buildings in use, Launderette, JD’s, Reception and Maintenance will have hand sanitiser stations at their entrance. Customers are asked to use the sanitiser upon entering and exiting the building.
  11. Social gatherings including Barbecues are asked to cease at 10 pm. When the site enters its quiet period. Security will be on duty as per normal and will be extra vigilant on their patrols
  12. There will be limited entertainment for children conducted outside (weather permitting). Please look at the notice board in the Club entrance for updates.
  13. We also have limited bar facilities available during your stay which include our new open-air seating area.
  14. Please adhere to any signage on-site regarding safe usage of the facilities and park.
  15. The Company is running Track and Trace as per Government Guidelines. Please bear with us as we will require registration from yourselves at times to use certain facilities. All details will be stored securely as per Data Protection guidelines and safely destroyed after 21 days

OWNERS RULES

Owners are asked to report into Reception upon arrival for the briefing of the new rules in force as per Government Guidance for a safe opening.

  1. Social distancing of 2m must be maintained at all times. 1m is a permissible distance where 2m is not practical.
  2. On visiting Reception, all payments for gas and incidentals must be contactless where possible. To minimise contact between staff and customers, a card is the preferable means of payment.
  3. Gas can be ordered by ringing reception on 01243 865823 and paying by card over the phone. During Covid-19 gas no longer has to be signed for.
  4. If it is necessary to visit reception for any reason, we ask that appropriate masks are worn and the social distancing measures are adhered to, to protect our customers and staff
  5. Job cards will still be issued for any work requested or repairs. Please note emergency repairs will take priority. We ask owners that if any of our maintenance staff require access to their caravan to carry out repairs that owners vacate their caravan whilst our team go in.  Our team have been provided with the appropriate PPE.
  6. The Play Parks will be open for the children and will be sanitised regularly.  Please note the play parks will be closed at 2 pm daily for 30 minutes, for this purpose. All children must be supervised at all times by an appropriate adult to help them maintain social distancing
  7. ALL buildings in use, Launderette, JD’s, Reception, Maintenance will have hand sanitiser stations at their entrance. Customers are asked to use the sanitiser upon entering and exiting the building.
  8. We ask owners to maintain their caravan exclusively for themselves and immediate family. Any gatherings which are permitted by the Government we ask are conducted outside your caravans.
  9. Social gatherings including Barbecues are asked to cease at 10 pm. When the site enters its quiet period.  Security will be on duty as per normal and will be extra vigilant on their patrols.
  10. New cards will be issued for the upgraded entrance barrier system. They must not be passed onto anyone else and are for your exclusive use only. This is to protect the site staff and all its occupants. This a security feature and must not be ignored.
  11. Any visitors or outside contractors MUST report and sign in upon arrival to reception, where they must provide their names and contact details. This will assist any contact and trace that might be necessary. We are adhering to the Data Protection Act and data will be stored for 21 days then destroyed.
  12. Please adhere to any signage on-site regarding safe usage of the facilities and park.
  13. Any breaking of the rules will result in a review of your site license and/or exclusions from facilities and site

OWNERS SUBLETTING THEIR CARAVANS

  • Owners are allowed to sublet their caravans as long as they follow Government Guidance regarding holiday lets.
  • Caravans are recommended to have a rest period of 72 hours between lets.
  • Caravans are required to have soft furnishings (cushions and rugs) and any personal items removed from Caravans prior to letting.
  • Caravans must be sanitised and DEEP cleaned between lets and preferably sealed before next tenants come in.
  • Tenants must be asked to leave a couple of windows open (weather permitting) on departure, to enable the van to air before cleaning commences.
  • Tenants must be asked to register for TRACK AND TRACE upon arrival at Reception. Where they will be provided a complimentary pack regarding the Covid-19 Rules for the Park.
  • Owners must register with Reception that they are subletting their caravan.
  • We reserve the right to withdraw any permissions to sublet.
  • Any data collected with regard to Track and Trace, will be held securely for 21 days as per data protection then safely destroyed.

TRACK AND TRACE

You are entering a Track and Trace zone.  To comply with Government Guidance please follow the instructions at all times.  This is designed to keep the Park, members of our staff, and our customers safe.  It will also help us to provide a secure environment in which to be.

All OWNERS are required to check-in at Reception upon arrival at the beginning of their stay and to check out upon departure to return to their main residence. Names and contact details of all occupants of the van must be supplied to reception for the purpose of track and trace.  This applies to owners’ visitors and any owners’ holidaymakers, where they sublet their caravans.

All HOLIDAYMAKERS are required to check-in at Reception upon their arrival at the beginning of their stay and must declare all names and contact details of any person staying in the caravan. They must check out upon departure from the Caravan Park.

All OUTSIDE CONTRACTORS must also check-in and out and provide their contact details at Reception.

All DAY VISITORS are likewise required to check-in and out providing contact details at Reception

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To comply with Data Protection all details will be stored securely and destroyed after 21 days, as per Government Guidance

Our staff will afford guidance to any other queries you may have.   Rules for using JD’s Function Room are issued separately.

As a Company, we apologise for the lengthy review on the rules but would assure our customers that we are endeavouring to make sure you are in a healthy and safe environment whilst here at Riverside. Health and safety is very important to us. As and when other facilities are allowed to open, there will be an update to these rules.

Thank you for your support during these difficult times.  May we wish you all an enjoyable summer and extended season here at Riverside.  If you have any queries please don’t hesitate to contact us